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Care & end of life

Changing the plan as needs change

When more support is suddenly needed.

Serious illness rarely follows a straight line. Needs can change quickly. The NDIS has processes for adjusting a plan — but they are not always quick, and you may need to be persistent.

Request a plan review

You can request a plan reassessment (review) at any time if circumstances have changed significantly — for example, a deterioration in health, a discharge from hospital, a change in living arrangements, or the loss of an informal carer.

Call 1800 800 110 or speak to your support coordinator. Provide updated medical evidence and a clear, specific list of what additional supports are needed.

Be specific about what you’re asking for

Don’t just say “we need more support.” Spell it out:

  • “We need 2 hours of personal care morning and night, 7 days a week”
  • “We need a hospital bed at home”
  • “We need 6 hours of respite a fortnight for my husband”
  • “We need transport to chemotherapy three times a week”

If the answer is no

You have the right to ask for an internal review of an NDIS decision within 3 months. If that fails, you can apply to the Administrative Review Tribunal (formerly AAT). Free advocates and legal services can help — search “NDIS appeals advocacy” in your state.

See all 53 guides in Care & end of life →

General information only — not a substitute for legal, medical, financial, or therapeutic advice. Read the full disclaimer.

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